Unified Communications (UC) is the integration of enterprise communication services via a common platform that improves, enhances and facilitates better overall connectivity, information and end-to-end solutions. Examples of UC features include the ability to make and receive office calls from a computer or mobile device for a unified experience no matter the device. Non-voice examples include text or chat, desktop faxing and integrated voicemail-to-email.
the 5 Most Popular UC Features from Level365:
(1) Mobile app
Work anytime, anywhere with our mobile app, DialTone by Level365, now available for iOS and Android devices. UC clients are no longer stuck in the office for voice calls or other UC platform functionality. Our app provides a solution for field workforce with communication tools that increase productivity and flexibility to accommodate working remotely. Learn more about how UC supports a mobile workforce.
(2) Web Portal
Similar to our Mobile app, the Level365 Web Portal extends the functionality of our UC platform on a computer allowing for increased flexibility, convenience, information and mobility wherever you choose to work. It brings features of the Level365 platform directly to your PC as a full UC solution including the ability to make and receive calls with the same identity as your office number from your computer using a Bluetooth headset. You also have the ability to see call history, missed calls, manage contacts, voicemail and configure answering rules. Access the Web Portal by clicking here.
You no longer need to waste time dialing into your Voicemail. Emails are sent to users with voicemail transcribed to text as well as a .WAV file to listen to the message. With the Mobile app, you can also access your voicemail messages with just a push of a button.
Communicate instantly. Chat with your teammates and text clients from within the Level365 Web Portal from your business phone number and maintain your professional identity with business contacts as you communicate. You can use SMS and Chat from within our Web Portal.
Save time and make calls quickly. Simply hover the mouse over a number and a small pop-up will offer a "call" option. Your desk phone will ring and the number is automatically dialed when you pick up your phone. Click-to-Dial works within the Level365 Web Portal without doing anything. You can also use Click-to-Dial in other places, such as other websites, documents, spreadsheets, and more with our Chrome extension. To download the Level365 Google Chrome extension, click here.
UC features are great but for a better understanding of how these features drive efficiency, productivity, and flexibility, be sure to check our "Top 5 Unified Communications (UC) Benefits" article too.
Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice. Our service provides seamless integration of business communications among desk phones, computers and mobile devices to provide solutions for your diverse teams. Our UC platform extends beyond voice with Unified Messaging, Presence, Chat/SMS, Cloud Faxing, CRM Integrations, and more.