Top 5 Unified Communications (UC) Benefits

by Doug KramerApril 27, 2018

Unified Communications (UC) is the integration of enterprise communication services via a common platform that improves, enhances, and facilitates better overall connectivity, information, and end-to-end solutions.  UC service enables users to manage their communications from one platform rather than having separate systems.

Who offers Unified Communications service?

Enterprise voice communications providers, including Level365, offer UC service.  The need for UC is being driven by businesses who need more than just business phone service to facilitate better overall communication.  While there is still the need for voice service, UC offers a platform that integrates other communications along with voice service.

What are some examples of Unified Communications?

Examples of UC include the ability to make and receive calls from your office phone number from either your computer or mobile device for a unified experience no matter what device you’re using.  Non-voice examples include text or chat, cloud faxing, and integrated messaging including voicemail-to-email.  For more examples, check out our "Top 5 Unified Communications Features" article.


1) Mobility

Work anytime, anywhere. You are no longer tied to the office for voice calls or other UC platform functionality. Support your field workforce with communication tools that increase productivity. Provide flexible options for onsite staff to work remotely from time-to-time.

2) Flexibility  

No need to buy and maintain a separate phone systems. Connect multiple business locations under a single UC platform rather than having a separate phone system at each location.  This allows for centralization and efficiency. Calls can easily be transferred between office locations by only dialing an extension.  Calls can be routed from one location to another depending on volume and staffing. 

3) Scalability  

Unlike traditional phone systems, there are no system capacity issues.  You can expand as you grow without adding expensive equipment or maintenance costs.  We host your phone system in the cloud and maintain the equipment so you can worry about your business and not your phone system.

4) Connectivity

Ability to connect and integrate with CRMs, Help Desk applications, and ERP systems. Gain access to a full sales and automation platform to improve your team’s productivity.

5) Affordability

Month-to-month service with no long-term contracts. At Level365, we earn your business every month and if we don’t there are no strings attached. Low upfront costs that are typically 10-20% of traditional phone system since there is no onsite switching equipment to purchase. Simple and predictable monthly pricing without hidden fees. Lowered overall TCO and no maintenance costs.

➡️  Ready For More? Check Out Our "Ultimate Guide To UCaaS" now!

Is UC Right For Your Business?  Find Out Now!

About Level365:

Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computers and mobile devices to support remote teams and provide flexibility for on campus staff.  The UC platform extends beyond voice communications with Unified Messaging, Analytics, Presence, Chat/SMS, Cloud Faxing, Business System Integration and more.