IT Benefits from the Explosive Growth of UCaaS

by Doug KramerMay 14, 2018

The IT Department plays a huge role in facilitating a company’s overall communications. Quick and efficient business communication tools are an essential element in any workplace. Whether at home, on the road or in the office, productivity relies heavily on employees having easy ways to collaborate with each other regardless of time or location.  

Benefits for SaaS = Benefits for UCaaS

Virtually every company uses Software as a Service (SaaS) to facilitate its business operations.  For almost all of the same reasons, more and more businesses are moving to Unified Communications as a Service (UCaaS) to improve overall communications.  According to Synergy Research Group, the UCaaS market is seeing an annualized growth rate of about 29%. Almost all of the benefits of SaaS are also realized with UCaaS, which helps explain the strong growth in recent years.

UCaaS Features

UCaaS is a way of delivering integrated enterprise voice communications under a single, connected platform.  This platform includes presence information, voice, mobility features including extension mobility and single number reach, conferencing, call control and unified messaging through integrated voicemail, email, SMS and fax.

The UC platform is centrally hosted on the vendor's servers, instead of being installed and maintained onsite at a business location. As a result, UCaaS applications can be accessed through a variety of internet-connected devices without worrying about hardware management or burdening your IT staff with maintenance or ongoing support.  UCaaS also has other benefits for IT Departments, including the following:



(1) Reduced costs

Unlike onsite phone systems, UCaaS does not require a huge upfront capital investment on hardware such as computers, routers, servers, switches, etc., as that is taken care of by the provider instead of your IT Department.  The provider will typically offer a few different monthly service pricing options for their services, allowing companies to decide what package best fits their needs. As a result, it has become easier for small start-up companies to make use of UCaaS applications that allow them to expand as needed rather than having purchase expensive onsite equipment upfront.

(2) Scalability

Today's workforce is very diverse which also makes their needs vary greatly. During an increase or even a surge of employees, the last thing a company wants is a slowdown due to IT bottleneck. Since UCaaS applications don't rely on onsite equipment that would limit the number of users, there is flexibility to add users very quickly without much effort.  The only additional upfront cost would be for the actual phone handsets.

(3) Accessibility

UCaaS makes it just a little more painless for employers and their IT staff to support employees that frequently work outside the office. The UC platform can easily be accessed anytime and anywhere via any device with an internet connection and web browser, increasing productivity.  Most providers offer a Web Portal where you can make and receive calls using your work phone number with a computer. A mobile app will also allow users to make and receive calls from their cell phone using their work phone number as well.

(4) Updates and Maintenance

Instead of having a company's IT Department be responsible for phone systems installation and management, the responsibility lies on the vendor to keep the hosted voice platform up-to-date and maintained without any issues. This leaves more time for the IT Department to worry about other core business issues.

(5) Mobility

Unlike onsite phone systems, which are tied to being in the office, UCaaS offers more flexibility and mobility through web portals and mobile apps that allow you to work anytime, anywhere.  You are no longer tied to the office for voice calls. UCaaS allows companies to better support their field workforce as well as provide some additional flexibility for onsite staff who might want or need to work from home from time-to-time.



Switching over to UCaaS is not a difficult task.  Similar to using SaaS, it is a turn-key transition with minimal ongoing support required from IT.  There is some planning and coordination, but most of the heavy lifting should be handled by your provider in terms of setting up Auto Attendant, Call Groups, Call Queues, Porting Numbers, etc.  Typically, companies can have their UCaaS enterprise voice platform up and running in less than a month, all while saving time and money in the long run.  

Interested in increasing workplace productivity that is also IT friendly? Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice.  Check out our article on the "Top 5 Unified Communications Benefits" for end users. 

➡️  Ready For More? Check Out Our "Ultimate Guide To UCaaS" now!

Is UC Right For Your Business?  Find Out Now!

About Level365:

Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computers and mobile devices to support remote teams and provide flexibility for on campus staff. The UC platform extends beyond voice communications with Unified Messaging, Analytics, Presence, Chat/SMS, Cloud Faxing, Business System Integration and more.