As your managed platform provider, we are pleased to provide almost all of these new features for no additional cost. Please note that you cannot accidentally purchase premium features because they require approval, set-up, and configuration before being enabled.
New Features List:
(1) Voicemail Transcription
Have your voicemails transcribed to text and sent to you in email as well viewable in the portal. To view your transcribed voicemails, simply log in to the Level365 Web Portal, select Messages at the top and then Voicemail. Within the Messages section under Settings, you can also setup and customize email notifications.
(2) SMS and Chat Function
Chat with your teammates and text clients from within the Level365 Web app portal. Chat with your co-workers is included for no additional cost. SMS must be enabled and there is a nominal fee per month per user. Click here to learn more.
(3) CRM Integrations
Connect your phone system with more than 40 CRMs, ERPs and Help Desk application options including Salesforce, SAP, Oracle, Netsuite, Microsoft Dynamics, Zendesk and more. Gain access to a full sales automation platform and seamlessly capture prospect and customer interactions. Plus work more efficiently by unlocking instant click-to-dial, caller info screen-pops and advanced call analytics that tie into many CRMs. To learn more this solution, contact us here or call us at 1-800-590-2568. Additional fee per user per month for this feature.
(4) Web Phone Client
The power of Unified Communications (UC) brought to the web. It operates just like a phone on your desk. The Web Phone Client on our Web Portal gives you complete functionality of a desktop phone from your computer, including making and receiving calls, accessing voicemail, checking Chat/SMS messages and viewing call history. To use the Web Phone Client, simply log in to the Level365 Web Portal and go to "Web Phone Client" at the top of the page. For detail instructions on using this feature, click here.
(5) Mobile App for iOS and Android Devices
Our Mobile app, DialTone by Level365, extends the functionality of our UC platform beyond the office to give you flexibility, convenience, information, and mobility. It brings features of the Level365 platform directly to your mobile device as a full UC solution including the ability to make and receive calls with the same identity as your office number from your mobile device. DialTone by Level365 allows you to seamlessly transfer an ongoing call from one device to another and continue the call without interruption. You also have the ability to see call history, missed calls, manage contacts, voicemail and configure answering rules. Search “DialTone by Level365” in either the App Store for iOS or Google Play Android app store. Your login and password for the Web Portal is used for the Mobile App. Learn more here.
(6) Click-to-Call Chrome Extension
Why waste time dialing? Download the Level365 Click-to-Call Chrome extension. The Level365 Click-to-Call for Google Chrome integrates your Level365 UC into Chrome to allow click-to-call functionality. Although click-to-call is currently available inside the Level365 Web Portal, this extends it to other places on your computer while using Google Chrome. Just hover over a number and select “Call”. Your desk phone will ring and the number is dialed automatically when you pick up your phone. Download the Chrome extension here or view detailed set-up instructions.
(7) Attendant Console for the Web
Allows receptionists to handle multiple calls at the same time, using a simple and integrated view of presence status, directory, list of calls, memos, speed dials and much more.
(8) Voicemail Distribution List
In the past, voicemail only went to an individual user or you had to configure a distribution email list. Our Voicemail Distribution List provides Office Managers the ability to automatically distribute copies of a voicemail to multiple inboxes. This features allow each user to control what happens to the message in their own inbox without affecting what happens to the voicemail in other inboxes. For example, consider a sale team that uses a single phone number for incoming sales calls. It would be inconvenient to have to log into to that account every time someone leaves a voicemail. With Voicemail Distribution List feature, each salesperson would be be able to receive the message in their own inbox and decide to save or delete it without affecting other users or the main sales team's voicemail records. For Office Managers, who need help setting up this feature contact us at 1-800-590-2568, option 1 or fill out a support ticket here.
(9) New Cloud Fax Platform
Email to Fax now allows easy inbound and outbound faxing from your desktop. Additional fee per user per month for this feature which includes 250 inbound/outbound pages. We can also support your current analog fax machines with our Fax ATA solution that eliminates the need for dedicated and expensive phone lines by connecting to your existing network. Our Fax ATA supports HTTPS fax connections that allow fax machines and multifunction printers (MFPs) to easily integrate with the Level365 UC Cloud. Click here to learn more. If you are interested in this solution contact us here or call us at 1-800-590-2568.
(10) New Call Park Option
Call Parking is a feature that allows a caller to be put on hold and any phone in your office can then retrieve this hold call. When a call is parked, the caller will hear your company's hold music. You can now place a call on Park by pressing the Park button (if available) on your desk phone. You can also still place a call on Park by pressing the asterisk button 3 times "***".
New to Level365 Web Portal?
Access the Level365 Web Portal by clicking here or by copying https://app.level365.com into your web browser. Bookmark this site for easy access in the future. If you have never logged into our Web Portal, click here and then select the “Are you a new user?” link. Submit your work email address and click the “Send” button. Check your work email for your Login name and follow the instructions to complete the process.
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