How Unified Communications Supports Your Entire Office

If you are looking to improve your entire office’s business communications, Unified Communications (UC) is the answer. UC provides your entire staff with mobility, flexibility, connectivity and real-time information.

Unified Communications is the integration of enterprise communication services via a common platform that improves, enhances and facilitates better overall connectivity, information and end-to-end solutions. UC services enable users to manage their communications from one platform rather than separate systems.

Business communications has changed dramatically over the last few years. But what hasn’t changed is the importance of communicating with your clients and vendors. Today's business communications is more than just making and receiving calls; it is about tying your communications together for a seamless experience regardless of device or even when you are not in the office. Unified Communication can improve productivity  for everyone in your company.

Below is how Level365 Unified Communications as a Service (UCaaS) supports your entire business by functional area; from the front (Receptionist) to the back (Call Center, Technical Support) and everything in-between (Sales, Field Staff, Onsite staff, etc).

RECEPTIONIST

Your receptionist is often the first person your clients, prospects and vendors have contact with when interacting with your company - either via phone or in-person.

receptionist The receptionist is really the face and voice of your company, so it is important to provide this person with all of the tools and resources to do their job effectively and efficiently. Depending on your company, you might not have a full-time receptionist and this is where an Auto Attendant can guide callers quickly and easily to the correct area and person. Almost everyone has been caught in a phone menu where it's difficult to get connect to the right person who can help. It can be extremely frustrating and lead to a poor customer experience.

UC Features that support the Receptionist:

(1) Auto Attendant: Directs callers quickly to departments and people within your company. You can use this all the time or just when your Receptionist is unable to answer calls directly.

(2) Attendant Console: Allows receptionists to handle multiple calls at the same time, using a simple and integrated view of presence status, directory, list of calls, memos, speed dials and much more. Available within the Level365 Web Portal.

(3) DID: Direct Inward Dialing (DID) allows certain employees to be reached directly rather than through the main line and an extension.

(4) Call Groups: If someone calls for Sales, you can transfer to one number that will ring an entire group and be answered by whomever first answers the call.

(5) Paging Groups: Ability to broadcast messages across a group of users.

(6) Cloud Faxing: Email-to-fax that allows easy inbound and outbound faxing from your desktop.

(7) Chat: Ability to communicate with teammates from within the Level365 Web Portal.

View all Features included with Level365 service that support your Receptionist.

SUPPORT STAFF / CALL CENTER / INSIDE SALES

Your support staff is at the heart of your operations.  Retaining customers with high-quality customer service is just as important as gaining new customers. Your support teams needs a communications solution that is as intricate, diverse and flexible as your customers.   At Level365, we provide all the essential tools you need to run your Call Center and Support Team effectively. With our Unified Communications as a Service (UCaaS) platform, your team will have the information, connectivity and flexibility to work efficiently and support your existing clients. Our solution includes automated call distribution, customized routing, call queues and ring groups. Supervisors have a simple, integrated real-time view with automated and customized reporting thru a Web Portal.  Other options include Call Recording and CRM Integrations.

UC Features that support your Call Center:

(1) Call Queue: Call Center type functionality including automated call distribution, call routing, call queues, ring groups and more. 

(2) Call Recording: Record company phone calls that are saved in a secure cloud storage drive.

(3) Reporting & Analytics:  Gain insight into call performance with a wide range of detailed reporting available via Web Portal.

Call Center

(4) Attendant Console: Monitor call volume. Add or remove individuals from various call groups and queues all from a simple, integrated real-time view.

(5) CRM Integrations: Connect your phone system with more than 40 different CRM, ERP and Help Desk applications options. Gain access to a full sales automation platform and seamlessly capture prospect and customer interactions.

View all Features included with Level365 service that support your Support Staff.

OUTSIDE SALES / FIELD STAFF

remote worker

At Level365, our Unified Communications as a Service with enterprise voice will improve your entire team’s productivity with real-time information, connectivity and mobility. Our solution works especially well with sales teams and field staff.

Your sales team is on the go conducting calls, closing deals and meeting potential clients. Your field staff is away from the office and taking care of client's but still need to be connected to the rest of the office. Shouldn't your communications system be able to keep up as well?

The Level365 platform provides the information, flexibility and mobility that your team needs to work effectively anytime, anywhere. With our Mobile App and Web Portal, your sales team and field staff can make and receive calls from-their office number through their mobile device or computer to maintain their professional identity. 

UC Features that support sales:

(1) Mobile App: Extends the functionality of our Hosted UC platform beyond the office by bringing features to your mobile devices.

  • Make & receive calls from your mobile phone while maintaining your work phone identity.
  • View call history including missed calls.
  • Return calls with just a push of a button.
  • Check Voicemail with one click instead of dialing a number and entering a password.
  • View real-time presence status.
  • Available for iOS and Android devices 

(2) Web Portal: Extends the functionality of our cloud-hosted UC platform beyond the office by bringing features to your PC.

  • Make & receive calls from your computer while maintaining your work phone identity.
  • View call history including missed calls
  • Check Voicemail with a click of our mouse instead of dialing a number and entering a password.
  • View real-time presence status

(3) Chat/SMS: Chat with your teammates and text clients from within the Level365 Web Portal from your business phone number and maintain your professional identity with business contacts as you communicate.

View all Features included with Level365 service that support your Sales Team.

ONSITE STAFF

Unified Communications takes reliable business phone service to the next level. Your onsite staff needs desk phone service but UC gives them even more in terms of information, mobility and flexibility. According to GlobalWorkplaceAnalytics.com, 80% to 90% of people say they'd like to telework at least part of the week. For 95% of companies, telework increases employee retention. With UC features, you can allow your onsite staff more flexibility without giving up connectivity and productivity. Although your staff is onsite, it doesn't mean they don't want access to tools that allow them to work remotely and stay connected when they are away from the office or at least have the option to access such tools when needed.

UC Features that support onsite staff:

(1) Mobile app:  Extends the functionality of our Hosted UC platform beyond the office by bringing features to your mobile devices.

  • Make & receive calls from your mobile phone while maintaining your work phone identity.Onsite Staff
  • View call history including missed calls.
  • Return calls with just a push of a button.
  • Check Voicemail with one click instead of dialing a number and entering a password.
  • View real-time presence status.
  • Available for iOS and Android devices.

(2) Web Portal: Extends the functionality of our cloud-hosted UC platform beyond the office by bringing features to your PC.

  • Make & receive calls from your computer while maintaining your work phone identity.
  • View call history including missed calls.
  • Check Voicemail with a click of our mouse instead of dialing a number and entering a password.
  • View real-time presence status.

(3) DID:  Direct Inward Dialing (DID) allows certain employees to be reached directly rather than through the main line and an extension.

(4) Conference Calling: Conference call service with a dedicated dial in number.

(5) Call Groups: Calls can be forwarded to groups of extensions that ring simultaneously.

(6) Paging Groups: Ability to broadcast messages across a group of users.

(7) Cloud Faxing: Email-to-Fax that allows easy inbound and outbound faxing from your desktop.

(8) Chat: Ability to communicate with teammates from within the Level365 Web Portal.

View all Features included with Level365 service that support your Onsite team.

As you can see, UC helps support your entire office from the front to the back and everything in between. UC does more than just support communications; it improves communications with information available for all team members regardless of where they happen to be located. Learn more about Level365 UCaaS solutions that connect, integrate and improve communications for you and everyone in your company.

About Level365:

Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice. Our service helps companies embrace a mobile workforce with seamless integration of business voice communications among desk phones, computers, and mobile devices so work can be done anytime, anywhere. Our UC platform extends beyond voice with communication services including Chat/SMS, Presence, Analytics, Cloud Faxing, Business System Integrations and more.