Mobile Workforce - How Unified Communications Can Help

by Doug KramerApril 16, 2018

The mobile workforce and innovations to support such a workforce are growing at a very fast pace, in part thanks to new technology. The traditional office is no longer a requirement for employees to communicate effectively, work productively and contribute efficiently. According to an article by Forbes Magazine, 81% of CEO’s see mobile technology as being strategically important for their enterprise. In fact, studies show that allowing employees the flexibility to work using mobile technology can often increase productivity along with  the overall morale of the company.  According to, 80% to 90% of people say they'd like to telework at least part of the week.  The reality is that even after a recent 40% increase by U.S. employers offering a flexible workplace, only 7% make it available to most of their employees. 

Although there is no single solution that can fully enable companies the ability to offer more flexibility for those who want to telecommute from time-to-time or work remotely, there are many benefits of Unified Communications (UC) that help support a mobile and flexible workforce.  Unified Communications is the integration of enterprise communication services via a common platform that improves, enhances and facilitates better overall connectivity, information and end-to-end solutions. UC service enable users to manage their communications from one platform rather than separate systems. 

The value of UC is improved productivity through connectivity, real-time information, collaboration, flexibility and mobility. The need for UC is being driven by businesses who need more than just business phone service to operate efficiently and effectively. While there is still the need for voice calling, UC offers a platform that integrates other communications along with voice.  When it comes to supporting the mobile workforce, here are 

3 Ways UC Can Help Overcome Potential Obstacles: 

(1) Communication

Many find that it is difficult to effectively communicate with team members, colleagues and clients without face-to-face interactions. However, with recent innovations, this is no longer the case. There are many means and methods to chat whether it be via email, phone, text, electronic messaging, or video conferences which creates the feeling of an “in-person” meeting without actually being present. These technological capabilities will enhance communication, while eliminating geographic restrictions.

Although there are also several benefits of being away from the office, this mobile workforce technology will allow you to work remotely with the same capabilities you have at your desk. An advantage of being away from the office is the freedom to choose another space without all of the distractions from the office (i.e. loud phone calls, group meetings, etc). Working remotely can limit distractions, reduce frustration among employees and allow individuals to focus on the task at hand. In fact, according to data compiled by business coaching company Davitt Corporate Partners, 91% of remote workers believe they “get more work done when working remotely.”

(2) Collaboration

With the tools available, a mobile workforce can help foster a more collaborative atmosphere. There are now screen sharing capabilities which are accessible by virtually all electronic devices. Documents can now be worked on by many people from different electronic devices, which allows each person to feel as though they can contribute and see the work as the team collaborates on it together.

(3) Distractions

A frequent concern is that employees will get distracted if they are not working in a typical office environment. This is often a concern of those that have not embraced the mobile workforce. However, this is not the case. Texting and other forms of instant messaging can often provide efficient means to work with coworkers. For example, an instant message asking a quick question certainly takes a lot less time and distraction than heading over to another employee’s cubicle.

Employees with faults at work will also have apparent faults in a mobile workforce. However, this cannot be changed by rejecting the future of work environments. Those that are disciplined may truly shine when offered the benefits of these types of work environments (freedom and ability to work from a more comfortable and less distracting environment, less stress, saving time and money on commuting and other expenses, etc.) and through that, the company will shine as well. Embrace the future and the results will speak for themselves.

If your company has remote workers or a mobile workforce, Level365 has a Unified Communications platform with mobile options that can keep everyone connected while enhancing efficiency and productivity.


About Level365:

Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice.  Our service helps companies embrace a mobile workforce with seamless integration of business voice communications among desk phones, computers and mobile devices so work can be done anytime, anywhere.  Our UC platform extends beyond voice with communication services including Chat/SMS, Presence, Analytics, Cloud Faxing, CRM Integration and more.