Why Should Your Company Move to a Unified Communications Solution?

by Claire CollettSeptember 19, 2018

The way companies conduct their everyday business functions has evolved over time. In the past, direct communication between employees and clients occurred primarily through a standard desk phone. With the advancements in technology, companies can now maintain a competitive edge by being mobile and flexible with their business communications.

Unified Communications (UC) solutions offer the ability to seamlessly integrate your voice communications among desktop phones, computers and mobile devices. Companies today need a voice solution that extends, integrates and connects a variety of scenarios including multiple offices, a mobile workforce, field employees, remote works, call center support and more.  UC is more than just voice communications with unified messaging, presence, analytics, SMS, chat and CRM integrations allowing for productivity, connectivity, and collaboration whenever and wherever  


Here are a few simple examples:


Computer screen

 Have employees who must stay home to take care of a sick child?

 No problem - UC integrates your desk phone service with any internet connected computer via a Web Portal, providing users   with access to all of the features on the UC platform, including making and receiving calls.  With the Web Portal,  businesses     can easily allow staff to work from home without a lot of headaches and hassles.  The Web Portal is easy to use and   customizable for each user.


Cell phone

 Have employees who travel for work, but still want them to be available to clients? 

 Easy - Answer calls, texts and emails on-the-go with a convenient smartphone app that puts your business communications    in your hand.  UC allows those who travel or work remotely to be connected through both their computer or mobile device   to all other co-workers.  The UC platform means it is easy for remote users to connect with co-workers (and vice-versa)   because you can contact co-workers within or outside of your office with a simple extension dialing rather than having to                                                      to  track down a mobile number.  Clients who contact your company can be connected to the right person quickly and                                                        easily no matter where they are currently located.  Users can also maintain their professional identity when calling clients                                                    from a mobile phone by using the mobile app that transmits their business phone number instead of their mobile number.                                              It may sound like a minor issue, but not all companies want customers to have their employees mobile number.                                                                      Maintaining professional identity also ensuring company calls stay with the company and not with the employee when they                                              leave can become a big deal especially with so many companies embracing a BYOD policy.       


People collaborating

    Collaborating with co-workers in different locations? 

      Simple - UC offers collaboration tools that give users access to video conferencing, file sharing, screen sharing and chat                    through a Web Portal available on any internet connected computer.  Furthermore, the UC platform connects multiple                   locations under one seamless communication system.  Connect multiple business locations under a single UC platform                                                       rather than having a separate phone systems at each location. This allows for centralization and efficiency. Calls can easily be                                               transferred between office locations. 

If these scenarios currently create inefficient communications in your company, it is time to extend beyond just the desk phone and integrate with a customized Unified Communications solution that fits your company's needs.  Learn more with our "Ultimate Guide to UCaaS" or check out the Top 5 Benefits of UC.

Ready for even more?  Contact us today or schedule a demo of our service


About Level365: 

Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customizable and scalable for your business.  Our service provides seamless integration of business communications among desk phones, computers and mobile devices to support remote teams and flexibility for on-site staff.  The UC platform extends beyond voice communications with Unified Messaging, Presence, Analytics, Chat/SMS, Cloud Faxing, CRM Integrations and more.