3 Reasons Small Businesses Hesitate to Switch to Unified Communications with Hosted Voice

by Doug KramerJune 15, 2018

It’s time to make the switch to Unified Communications (UC) with Hosted Voice and upgrade your overall business communications.  So, what’s stopping you or your business from making this much-needed change?  More and more businesses are making the change from traditional onsite phone systems to cloud-hosted voice with UC. In fact, according to Synergy Research Group, the Unified Communications as a Service (UCaaS) market is seeing an annualized growth rate of about 29%. 

3 Reasons Why small businesses are hesitant to make the change:

(1) “Hosted Voice doesn’t fit in our budget and/or we don’t have time to implement a new system”  

It’s common to think that upgrading your phone system could break the bank. Luckily, that’s not the case when upgrading to a Unified Communications platform with Hosted Voice.  The service is a reasonable, predictable, and straight-forward price per user making it easier that traditional phone systems to budget. Many companies place their focus on improving other parts of their business before upgrading their business communications systems, but a new phone system can add a competitive advantage. Even on the go, inbound and outbound client calls can be answered through the convenience of a mobile app or web portal.  

Unlike onsite phone systems, where there are large capital expenses for on-premise equipment, upgrading to Hosted Voice does not require a huge upfront capital investment. The provider, who is hosting your system, takes care of the typical capital expenses of hardware (computers, routers, switches, storage, etc.).  You can save thousands of dollars in upfront costs by switching to Hosted Voice service rather than paying for traditional onsite phone equipment.  Many wrongly assume that paying for onsite equipment is an "investment" that will pay off in the long run; However, most of the time it just money that could have been spent elsewhere on your core business. 

Even if you pay for onsite phone equipment, you still have to pay for the cost of monthly service.  With Hosted Voice, you get simple, predictable monthly pricing options for the service. The upfront costs for clients are limited to paying for the actual phone handsets.  The heavy lifting of switching should be handled by your provider with some input from key stakeholders like your technical or IT contacts.  In both the short-term and long-run, your business communications will be better supported without having to rely on your internal IT staff

(2) “It’s too technologically advanced for our small business”

Although advancing technology can seem intimidating at first, Hosted Voice with UC is actually a much simpler way to use your business phone system.  With traditional onsite phone systems, there is capital equipment to purchase, install and maintain. With Hosted Voice service, that is all taken care of for you.  You also have the ability to easily scale your service by simply adding new phone handsets and purchasing an additional service plan rather than having to potentially add new capital equipment to add additional users.  Maintaining your service used to be a technical endeavor to hire an outside contractor or have someone on staff that could spend time maintaining the service.  With Hosted Voice, all of that is taken care of for you making life easier on your internal IT resources.   

There are many advanced technology perks with Hosted Voice, including mobile apps and web portals.  These tools support workforce mobility along with flexibility of tying together multiple locations under a single phone system, increased productivity with business software integrations and affordability with low upfront costs and no maintenance fees. Despite the complex sounding nature of Hosted Voice with UC and all the technical jargon that can go with it, Hosted Voice simplifies and streamlines your day-to-day business communications.  The benefits of Unified Communications lead to increased support and productivity for all of your diverse teams.  UC solutions offer improved communications for all of your staff; from Sales to Support to Remote Workforce to Field Teams to Onsite Staff and more. 

(3) “We’re concerned about the system’s reliability"

Many small businesses rely on their phone system to run their business. Switching to Hosted Voice can make potential customers worried about security, outages, and quality issues. One thing to remember is that Hosted Voice with UC is more than just VoIP and there are quality and reliability improvements that have been made since the early days of VoIP.  In the event of a major power or internet outage, clients have the ability to forward calls to their cell phone, or other devices to keep in touch with customers. Hosted Voice with UC offers more flexibility and mobility through web portals and mobile apps that allow users to work anytime, anywhere. With a UC platform, companies can better support remote workers, and provide additional flexibility for staff who need to work from home from time-to-time.

At Level365, we understand that switching is never easy.  Let us take the hassle out switching your service. We make everything easy by helping you keep your existing phone numbers, we don’t have long-term contracts, our pricing is predictable, there are no maintenance fees and ongoing support is included.  Find out how we have helped other companies  make the switch to cloud-hosted voice with Unified Communications. 

➡️ Ready For More? Check Out Our "Ultimate Guide To UCaaS" now!

About Level365:

Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computers and mobile devices to support remote teams and provides flexibility for on-site staff.  The UC platform extends beyond voice communications with Unified Messaging, Presence, Chat/SMS, Cloud Faxing, Business Systems Integrations and more.